call queue
Telephone waiting room
A call queue is a system that holds incoming phone calls in order until an agent becomes available, common in customer service centers.
Callers typically hear hold music or estimated wait times: You are third in the call queue.
The term extends to any lineup of pending calls awaiting attention.
- waitingRemaining in expectation
- holdMaintain in grasp
- hold musicAudio during phone waits
- lineContinuous mark or queue
- next in linePositioned to succeed immediately
wait time · please hold · transfer · operator · ring · busy · routing · overflow · abandon · timeout · priority · escalation · music · IVR · agent · dispatch · hangup · service
- phone systemsPBX, extension, phone line, handset, main menu
- phone callsphone number, robocall, cell number, mobile number, home phone