call center agent
Telephone support worker
A call center agent is someone employed to handle telephone inquiries for a company, typically answering customer questions, processing orders, or providing technical support.
The work involves following scripts, meeting call quotas, and navigating computer systems while talking.
Call center agents often work in large rooms with dozens of other agents: She spent three years as a call center agent before moving into management.
- headsetWearable audio device
- phoneHandheld communication device
- on the lineIn a precarious position
- scriptWritten words for performance
- customer serviceAssistance for buyers
angry customer · queue · hold · hold music · transfer · complaint · supervisor · cubicle · phone bank · microphone · escalation · billing · troubleshoot · mute · patience · typing · empathy · burnout
- jobsdoctor, administrator, lawyer, teacher, nurse
- hourly jobshourly worker, day laborer, fast food worker, factory hand, laborer
- office jobsmanager, office clerk, analyst, receptionist, administrative assistant
- service workersserver, waiter, waitress, bartender, barista
- pink-collar jobsnurse, nursing, receptionist, secretary, teaching
- Indian occupationsayah, coolie, sepoy, rickshaw driver, peon
call center agentbank teller
Financial transaction processor
hotel concierge · front desk clerk · concierge · receptionist · personal shopper
call center agentCEO
Top corporate officer
executive · board member · senior management · director · business owner
call, center, agent, calls, called, calling, caller, callers, callback