call transfer
Rerouted phone conversation
Call transfer is moving an active phone call from one person or line to another.
In customer service, agents transfer calls to specialists or supervisors: Let me transfer you to billing.
A cold transfer connects the caller without introduction; a warm transfer involves briefing the recipient first.
The feature is standard on business phone systems.
- forwardOnward in direction
- redirectSend in new direction
- switchCircuit-breaking toggle device
- handoffDirect physical exchange
- routingPath selection process
hold · please hold · one moment please · operator · customer service · extension · connect · direct line · patch · reception · switchboard · dial · phone tree · queue · waiting · music · button · press
- phone callsphone number, robocall, cell number, mobile number, home phone
- phone servicesvoicemail, phone number, area code, phone bill, phone plan
- phone systemsPBX, extension, phone line, handset, main menu
- transfershandoff, hand off, handover, relay, baton pass