business communication
Professional information exchange
Business communication is the exchange of information within and between organizations—emails, memos, reports, presentations, and meetings.
The term encompasses both internal communication among employees and external communication with clients, vendors, or the public.
Good business communication is typically clear, concise, and professional: Her business communication skills helped her advance quickly.
- public speakingAddressing a live audience
- active listeningFocused, responsive attention to speech
- email etiquetteRules for electronic correspondence
- negotiation skillsAbility to reach agreements
- conflict resolutionSettling disputes between parties
executive summary · presentation skills · elevator pitch · follow-up · touch base · storytelling techniques · bottom line · instant messaging · proposal · action items · meeting agenda · inbox · tone · video conferencing · briefing · memo · cc · out of office
business communicationcasual conversation
Informal spoken exchange
small talk · chitchat · pillow talk · gossip · water cooler talk
business communicationidle chatter
Trivial, aimless conversation
socializing · shooting the breeze · passing the time · artistic expression · venting
business communicationstream of consciousness
Narrative mimicking uninterrupted thought