outbound calls
Initiated phone conversations
Outbound calls are phone calls initiated by a business or organization to customers or prospects, as opposed to inbound calls received from them.
The term appears most often in sales, telemarketing, and customer service contexts: The call center handles both inbound inquiries and outbound calls for follow-ups.
Cold calls and collection calls are types of outbound calls.
- telemarketingPhone-based sales outreach
- sales pitchPersuasive commercial presentation
- pitch deckStartup funding presentation
- dialingEntering a phone number
- headsetWearable audio device
scripts · prospects · leads · voicemail · rejection · quotas · phone bank · phone tree · customer service · follow-up · ringing · hold music · talk time · transfers · extensions · agents · cubicles · campaigns