inbound calls
Calls coming in
Inbound calls are telephone calls received by a business or call center, as opposed to outbound calls made to customers.
The term appears most often in customer service and sales contexts: Our team handles over 500 inbound calls per day.
Inbound call volume typically spikes after marketing campaigns or product issues.
- incomingMoving toward arrival
- telephoneVoice communication device
- ringingSustained resonant sound
- receptionistVisitor-greeting office worker
- switchboardTelephone routing panel
first ring · phone tree · customer service · customer · helpline · hold · queue · waiting · peak hours · dial · answer · transfer · routing · headset · operator · callback · inquiry · support
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