customer service agent
Complaint desk worker
A customer service agent is a person employed to handle inquiries, complaints, and requests from customers on behalf of a company.
They work by phone, email, chat, or in person, serving as the interface between business and consumer: I spent forty minutes on hold before a customer service agent finally picked up.
Also called customer service representative.
- representativeOne who acts for another
- call centerTelephone support facility
- helpdeskTechnical assistance service
- headsetWearable audio device
- scriptWritten words for performance
hold · transfer · ticket · on hold · hold music · please hold · complaint · resolution · queue · patience · have a nice day · callback · angry caller · apologize · escalate · refund · troubleshoot · greeting
- airport workerspilot, flight attendant, baggage handler, air traffic controller, copilot
- transit workersbus driver, subway operator, train conductor, train driver, train operator
customer service agentCEO
Top corporate officer
executive · manager · director · board member · vice president
customer service agentchatbot
Conversational AI program
virtual assistant · self-service kiosk · phone tree · robot · FAQ page
customer, customers, custom, customs, customary, customarily, customize, customized, customization