Trustpilot
Consumer feedback platform
Trustpilot is an online platform where consumers post reviews of businesses.
Companies use Trustpilot ratings to signal legitimacy; consumers use it to vet unfamiliar sellers: I checked Trustpilot before ordering from that site.
The platform has faced criticism for hosting fake reviews and for its business model, which allows companies to pay for enhanced profiles.
Published critical assessments
- ratingsEvaluative scores assigned
- starsLuminous celestial bodies
- feedbackReturned response data
- consumerOne who acquires goods
testimonials · verified · business · complaints · customer · score · profile · company
Quality inspiring trust
- transparencyState of being see-through
- authenticityQuality of being genuine
- reliabilityConsistent, predictable performance
- legitimacyLawful or rightful status
verification · accountability · honesty · confidence · validation · endorsement · standing · perception
Acquiring goods at retailers
- purchaseGoods obtained for payment
- sellerOne who trades goods
- merchantOne who sells wares
- buyerOne who acquires things
vendor · storefront · checkout · refund · delivery · service · experience · transaction
Underhanded control of others
- gamingInteractive electronic entertainment
- removalAct of taking away
- censorshipOfficial content restriction
- controversyProlonged public disagreement
bias · extortion · lawsuit · complaint · scandal · astroturfing · solicitation · filtering
reviews
Published critical assessments
consumer · testimonials · verified · business · complaints · customer · score · profile · company · website
credibility
Quality inspiring trust
- transparencyState of being see-through
- authenticityQuality of being genuine
- reliabilityConsistent, predictable performance
legitimacy · verification · accountability · honesty · confidence · validation · endorsement · standing · perception · influence
shopping
Acquiring goods at retailers
buyer · vendor · storefront · checkout · refund · delivery · service · experience · transaction · dispute
manipulation
Underhanded control of others
- gamingInteractive electronic entertainment
- removalAct of taking away
- censorshipOfficial content restriction
controversy · bias · extortion · lawsuit · complaint · scandal · astroturfing · solicitation · filtering · suppression
TrustpilotGoogle Search
Dominant web lookup engine
search engine · astroturfing · product catalog · shopping cart · payment processor
trust, pilot, trusts, trusted, trusting, trusty, trustee, trustful, trustworthy