virtual agent
Automated online helper
A virtual agent is software that interacts with users through conversation, typically handling customer service inquiries, answering questions, or performing simple tasks.
Unlike human representatives, virtual agents operate through chat interfaces or voice systems, using scripted responses or artificial intelligence to simulate helpful dialogue: The virtual agent resolved my billing question in seconds.
- chatbotConversational AI program
- assistantOne who aids another
- AISimulated cognitive processing
- botAutomated software agent
- avatarDigital user representation
helpdesk · call center · automated · conversational · support · Siri · Alexa · customer service · customer support · help desk · digital · interactive · voice · responses · scripted · help · queries · ticket
virtual agentreal person
live operator · human being · live support · call center agent
virtual, virtually, virtuality, virtue, virtuous, virtuously, virtuousness, agent, agents