software support
Program help services
Software support is the assistance provided to users of a computer program, typically by its developer or vendor.
This ranges from answering questions and troubleshooting problems to providing updates and bug fixes.
The company offers 24/7 software support.
Support may be free, included with purchase, or sold as a separate service contract.
When support ends for older versions, users face pressure to upgrade: They're dropping software support for Windows 10 next year.
- helpdeskTechnical assistance service
- troubleshootingSystematic fault diagnosis
- ticketEntry permit slip
- technicianSkilled practical worker
- call centerTelephone support facility
hotline · on hold · FAQ · knowledge base · customer · service · maintenance · patch · update · bug · fix · live chat · chat · agent · escalation · warranty · installation · documentation
- IT servicesIT services, IT consulting, help desk, cloud computing, system administration
- IT supporthelpdesk, technical assistance, help desk, ticket system, ticketing
- support systemsfamily, friends, therapy, counseling, mentors
- outsourcingoutsourcing, outsource, offshore, offshoring, nearshoring
- data servicesdata processing, data management, data storage, data integration, data analytics