misbilled
Charged the wrong amount
Misbilled means charged incorrectly—either the wrong amount or for the wrong items.
Insurance companies misbill patients; utilities misbill customers: I was misbilled for services I never received.
The error can go either direction, though complaints typically involve overcharges.
Demand excessive payment
- underchargeBill below proper amount
- discrepancyDifference between expected and actual
- inaccuracyLack of precision
- miscalculationError in estimation
double charge · typo · clerical error · misprint · glitch · oversight · inadvertence · slip
Expression of discontent
- customer serviceAssistance for buyers
- rectificationAct of setting straight
- refundMoney returned after purchase
- credit noteSeller's promise to reimburse
adjustment · claim · resolution · escalation · ticket · support · settlement · redress
Itemized billing statement
- auditFormal accounts examination
- ledgerFinancial record book
- accounts receivableDebts owed to business
- accounts payableOutstanding debts to suppliers
journal entry · general ledger · trial balance · reconciliation · posting · accrual · statement · line item
Change to official text
- adjustmentAlteration to improve fit
- reconciliationRestoration of friendly relations
- fixRepair or solution
- revisionAltering to improve
recalculation · restatement · write-off · credit · rebill · reversal · reissue · repricing
overcharge
Demand excessive payment
- underchargeBill below proper amount
- discrepancyDifference between expected and actual
- inaccuracyLack of precision
miscalculation · double charge · typo · clerical error · misprint · glitch · oversight · inadvertence · slip · blunder
complaint
Expression of discontent
- customer serviceAssistance for buyers
- rectificationAct of setting straight
- refundMoney returned after purchase
credit note · adjustment · claim · resolution · escalation · ticket · support · settlement · redress · reimbursement
invoice
Itemized billing statement
- auditFormal accounts examination
- ledgerFinancial record book
- accounts receivableDebts owed to business
accounts payable · journal entry · general ledger · trial balance · reconciliation · posting · accrual · statement · line item · remittance
amendment
Change to official text
- adjustmentAlteration to improve fit
- reconciliationRestoration of friendly relations
- fixRepair or solution
revision · recalculation · restatement · write-off · credit · rebill · reversal · reissue · repricing