disputed charge

Challenged credit transaction

A disputed charge is a transaction on a credit card or bank statement that the account holder contests, claiming it was unauthorized, incorrect, or for goods never received.

Filing a dispute triggers an investigation by the card issuer: I filed a disputed charge after seeing a purchase I didn't make.

The process is sometimes called a chargeback.

Related

credit card · credit card statement · statement · pending transaction · merchant · bank · bank error · invoice · overcharge · transaction · complaint · customer complaint · error · fee · reversal · contest · claim · receipt

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Family

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Used worldwide · Timeless · Negative · Everyday, not technical · Rated G