customer complaint
Dissatisfied purchaser's feedback
A customer complaint is a formal expression of dissatisfaction with a product, service, or experience, directed at the business responsible.
Companies track customer complaints to identify problems and improve operations.
The term appears frequently in business and customer service contexts: We received three customer complaints about the new checkout process.
Filing a complaint is more formal than simply grumbling—it implies an expectation of response or resolution.
- grievanceFormal claim of unfairness
- frustrationDispleasure from blocked efforts
- refundMoney returned after purchase
- money backReimbursement for purchases
- angryFeeling strong displeasure
dissatisfied · feedback · bad review · escalation · corporate office · apology · manager · return · defective · disappointed · resolution · hotline · call center · long wait · email · demanding · irate · service
- complaintsgrievances, grievance, gripe, gripes, grumble
- feedbackcomment, comments, constructive, reviews, negative
customer complaintpositive review
Approving evaluation of something
rave review · positive feedback · fan mail · customer satisfaction · customer loyalty
customer, customers, custom, customs, customary, customarily, customize, customized, customization