service advisor
Shop customer contact
A service advisor is the staff member at an auto dealership or repair shop who serves as the liaison between customers and mechanics.
They greet customers, document vehicle problems, explain needed repairs, provide cost estimates, and communicate updates: The service advisor called to say my car was ready.
The role combines customer service with basic technical knowledge.
- dealershipLicensed retail seller
- appointmentScheduled time for something
- warrantyFormal repair promise
- extended warrantyPurchased additional coverage period
- repairRestore to working order
tire rotation · maintenance · oil change · estimate · invoice · waiting room · loaner car · recall · work order · diagnostic · checkout · upsell · brake job · clipboard · phone call · drop off · scheduling · complaint
- auto jobsauto mechanic, mechanic, diesel mechanic, auto detailer, car detailer
- gas station workerspump attendant, station attendant, station manager, cashier, attendant
- service workerswaiter, waitress, bartender, barista, receptionist
service advisortechnician
Skilled practical worker
mechanic · lube tech · auto mechanic · grease monkey · body shop worker
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