hold times
Waiting on line
Hold times are the duration spent waiting, especially on a telephone call before reaching a live person: The hold time was forty-five minutes before anyone answered.
Customer service departments are notorious for long hold times.
The term also appears in technical contexts—the time a button must be pressed to register, or how long a substance must cure before handling.
- waitingRemaining in expectation
- queueOrdered waiting line
- customer serviceAssistance for buyers
- call centerTelephone support facility
- frustrationDispleasure from blocked efforts
phone · music · patience · delay · automated · minutes · eternity · transferred · representative · callback · busy · line · support · helpline · ringing · silence · dead air · recording
- Customer complaintswrong order, overcharges, lost package, late delivery, no response
- call centerscold call, inbound call, outbound, call volume, queue
- bureaucracybureaucracy, bureaucrat, bureaucrats, red tape, civil service
- phone surveyscall centers, call center, respondent, interviewers, interviewer
waiting duration
hold timesdirect connection
quick answer · dedicated line · priority service · VIP treatment · concierge service
hold, time, holds, held, holding, holder, holders, holdings, holdout