customer interaction
Serving the buyer
Customer interaction is any exchange between a business and its customers—conversations, transactions, support requests, or any point of contact.
The term appears frequently in corporate and service contexts: We track every customer interaction in our database.
Good customer interactions build loyalty; poor ones drive people away.
The plural often refers to aggregate data: analyzing customer interactions across channels.
- chatbotsSoftware mimicking conversation
- complaintsExpressions of discontent
- pain pointPersistent unmet need
- feedbackReturned response data
- empathySharing another's emotions
troubleshooting · active listening · email · consultations · conflict resolution · answer · trust-building · rapport · greeting · first impression · onboarding · phone call · hold time · emotional intelligence · human touch · follow up · thank you · apology