case work

Social worker's duties

Casework is the professional handling of individual cases, particularly in social services, where a caseworker manages specific clients' needs—housing, benefits, mental health support.

In politics, casework refers to a legislator's office helping constituents navigate government bureaucracy: Much of the senator's staff time goes to casework.

The term emphasizes individualized attention rather than policy-level work.

Opposites
scope of intervention

case workpolicy reform

Amending governmental regulations

community organizing · advocacy · social reform · institutional reform · social planning

level of engagement

case workadministration

Organizational oversight and control

program management · paperwork · desk work

Family

casework, caseworker, caseworkers

Familiarity
Top 500,000
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