secretarial skills
Administrative assistant abilities
Secretarial skills are the abilities needed for administrative office work: typing, filing, scheduling, correspondence, and managing information flow.
The term dates from when secretaries were primarily typists and record-keepers.
Modern equivalents often fall under "administrative skills," reflecting broader responsibilities: Her secretarial skills made her indispensable to the department.
- email etiquetteRules for electronic correspondence
- word processingDigital text manipulation
- document formattingStyling text layout
- filing systemsStructures for organizing documents
- time managementPlanning how hours are spent
active listening · multitasking · database management · appointment scheduling · recordkeeping · typing speed · data entry · customer service · front desk · expense tracking · office equipment · shorthand · professional writing · team collaboration · goal setting · dictation · office supplies · conflict resolution
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