high-touch
Requires human interaction
High-touch describes interactions or services requiring significant personal contact and human attention, as opposed to automated or self-service approaches.
A high-touch sales process involves extensive one-on-one consultation.
High-touch customer service emphasizes building relationships over efficiency.
The term often contrasts with high-tech: a high-touch, low-tech approach to healthcare.
Adapted for an individual
- attentivePaying close notice
- conciergeGuest services attendant
- bespokeMade to individual specifications
- white-gloveScrupulously clean or thorough
boutique · premium · dedicated · responsive · tailored · consultative · proactive · hands-on
Reciprocal action between parties
- rapportHarmonious mutual connection
- connectionA joining or relation
- communicationExchanging ideas or information
- dialogueSpoken exchange between parties
involvement · collaboration · consultation · feedback · outreach · relationship · face-to-face · in-person
Of the touching sense
- hands-onInvolving direct physical engagement
- palpablePerceptible to touch or senses
- tangiblePerceptible by touch
- touchscreenInput-sensitive display panel
interactive · haptic · sensory · fingertip · manual · kinesthetic · textured
personalized
Adapted for an individual
- attentivePaying close notice
- conciergeGuest services attendant
- bespokeMade to individual specifications
white-glove · boutique · premium · dedicated · responsive · tailored · consultative · proactive · hands-on · customized
interaction
Reciprocal action between parties
- rapportHarmonious mutual connection
- connectionA joining or relation
- communicationExchanging ideas or information
dialogue · involvement · collaboration · consultation · feedback · outreach · relationship · face-to-face · in-person · one-to-one
tactile
Of the touching sense
- hands-onInvolving direct physical engagement
- palpablePerceptible to touch or senses
- tangiblePerceptible by touch
touchscreen · interactive · haptic · sensory · fingertip · manual · kinesthetic · textured
high-touchhands-off
Not directly involved
automated · impersonal · contactless · self-service · unmanned
high-touchself-service
Customer performs the task
self-directed · standardized · commoditized · transactional · one-size-fits-all
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