delighters

Sources of pleasure

Delighters are features, qualities, or experiences that exceed expectations and create genuine pleasure.

The term appears most often in product design and customer service contexts, where it distinguishes between basics that customers expect and extras that surprise them: The free upgrade was a delighter.

Something that merely satisfies isn't a delighter—the word implies going beyond the adequate to produce real enjoyment.

pleasures

enjoyment

State of relishing something

  • blissPerfect, serene felicity
  • joyIntense positive emotion
  • happinessJoyful emotional state

elation · glee · thrill · amusement · exhilaration · jubilation · cheerfulness · euphoria · ecstasy · indulgence

extras

bonuses

Added compensation beyond wages

premium features · upgrades · add-ons · enhancements · finishing touches · embellishments · flourishes · nice-to-haves · sweeteners · incentives

surprises

unexpected

Not anticipated beforehand

serendipity · discovery · revelation · twist · novelty · hidden gems · unanticipated · windfalls · treats · secrets

performers

entertainers

Those who amuse others

musicians · storytellers · acrobats · jugglers · puppeteers · illusionists · mimes · jesters · bards · ventriloquists

Opposites
emotional effect

delightersirritants

Things causing vexation

disappointments · annoyances · frustrations · aggravations · upsetters

expectation fulfillment

delightersdealbreakers

Unacceptable conditions ending agreements

pain points · letdowns · detractors · turn-offs · failings

Family

delighted, delighter, overdelighted

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