relay services
Assisted call connections
Relay services enable communication between people who use different methods of contact—typically between deaf, hard-of-hearing, or speech-impaired individuals and hearing people.
A trained operator intermediates, converting spoken words to text or sign language and vice versa: She called the doctor's office through relay services.
Video relay, text relay, and captioned telephone services are common forms.
- text-to-speechConverting writing to audio
- call centerTelephone support facility
- customer supportAssistance for buyers
- TTYText-based telephone terminal
- closed captioningOn-screen transcription of audio
sign language interpreters · telecommunications · deaf community · hearing impaired · supply chain management · passing the baton