concierge services

Hotel help desk

Concierge services are personalized assistance offered to help with tasks, arrangements, and requests.

Hotels employ concierges to book reservations, arrange transportation, and secure tickets.

The term has expanded to businesses offering similar help: The building offers concierge services including dry cleaning pickup and package acceptance.

Corporate concierge services handle employees' personal errands as a workplace perk.

Opposites
service delivery model

concierge servicesself-service

Customer performs the task

DIY · do-it-yourself · self-checkout · self-help · self-guided

service level/exclusivity

concierge serviceseconomy class

Lowest-fare travel tier

ticket queue

access and availability

concierge servicesgoing it alone

Acting independently, unassisted

cold calling · general admission

Family

services, concierge

Familiarity
Top 500,000
Profile
Used worldwide · Timeless · Concrete · Everyday, not technical · Rated G