complaint line
Where customers vent
A complaint line is a telephone number or communication channel set up by a company, government agency, or organization to receive grievances from customers or the public: Call the complaint line if your garbage wasn't picked up.
The term can also refer to the queue of people waiting to register complaints, whether literal or figurative: The complaint line stretched around the block.
- hotlineDirect emergency phone connection
- call centerTelephone support facility
- customer serviceAssistance for buyers
- grievanceFormal claim of unfairness
- feedbackReturned response data
toll-free · operator · hold music · hold time · long wait · waiting · frustrated · angry customer · representative · escalate · supervisor · refund · resolution · voicemail · callback · recorded message · queue · dispute
- helplineshelpline, hotline, hotline number, lifeline, suicide hotline
- Phone Linestoll-free, 800 number, 1-800 number, hotline, helpline
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