Tag: surveys

NASA LogoNASA redesigned their web site, with a magnificent failure of design by committee. It is a failure of content (eliminated the most interesting details about the science and engineering), a failure of organization (poorly consolidated types of content, such as multimedia and interactive features), and failure of implementation (site does not resize for small-screen smart phones, and failed to make popup menus work correctly on tablets). (more…)

The vast majority of museums are totally ignoring mobile apps.

At present, ~350 iPhone apps have been actually created by museums. Of those, only one out of ten was created by a U.S. museum (the rest are non-U.S.). The other 760 iPhone apps matching “museum” in their title or description were created by travel and culture publishers, most of which are poor quality.

These pathetic numbers ignore smartphone reality. In the U.S. alone, half of all mobile phone customers now have smartphones, and there will soon be 1 million new smartphone (smartphones run apps) subscribers a week. This will be virtually all U.S. households in 5-7 years. Currently, Android and iOS are the two main app platforms. Numbers in Europe are similar.  (more…)

What was once prohibitively complex and expensive can now be done inexpensively with online testing services. Testing will uncover problems that are confusing for your audience. Here’s a list of vendors to start your research process, and some suggestions.

Three suggestions

For a real-world example on a recent project, designer Ben Snyder said on his blog, “the purpose of the user test is to get feedback about the new design to understand if there are any parts of the website that are confusing to users, and to test the site for hidden bugs that might prevent a user from getting the information they need” or prevent them from completing actions on the site. (more…)

Author: Patrick Parnaby Developing program objectives begins with knowing your target audience. Focus groups can give you information about the programs and products your audience needs. These penguins didn’t respond well to “101 Ways to Use Palm Fronds,” but were keen on “Iceberg Fishing Techniques.” Problem You want to be sure people are in need