outsourced support
Delegated help externally
Outsourced support refers to customer service, technical assistance, or other support functions that a company contracts to an external provider rather than handling in-house.
The practice is common for call centers, IT help desks, and administrative services, often motivated by cost savings or the need for round-the-clock coverage across time zones.
Their outsourced support team handles all after-hours calls.
The term sometimes carries negative connotations, suggesting impersonal service or communication barriers.
- call centerTelephone support facility
- offshoreAway from land
- helpdeskTechnical assistance service
- customer serviceAssistance for buyers
- IndiaSouth Asian republic
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