guest satisfaction
Patron approval metric
Guest satisfaction is the degree to which visitors or customers feel their expectations have been met or exceeded.
The term appears constantly in hospitality contexts—hotels, restaurants, resorts—where it serves as a key performance metric: Guest satisfaction scores dropped after the renovation disrupted service.
Businesses track it through surveys, reviews, and repeat bookings.
- hospitalityGenerous treatment of guests
- hotel stayPaid temporary accommodation
- serviceAid or maintenance
- room serviceHotel meal delivery
- cleanlinessAbsence of dirt
personalized service · concierge · going the extra mile · comfort · happiness · loyalty · exceeded · reliability · courtesy · responsiveness · management · operations · amenities · housekeeping · surprise · appreciation · affordability · ambiance
- hotelshotel staff, hotel room, accommodations, hotelier, innkeeper
- tourism metricsoccupancy rate, occupancy rates, hotel occupancy, ADR, GOP
- housekeepingcleaning, chores, dusting, dishes, dishwashing