customer rights
Consumer legal safeguards
Customer rights are the legal protections and entitlements consumers have when purchasing goods or services.
These typically include the right to safety, accurate information, fair treatment, and recourse when products are defective or services fall short: The store's return policy violated basic customer rights.
Consumer protection laws formalize these rights, though the term also appears in broader discussions of ethical business practices.
- equitable treatmentImpartial handling of persons
- consumer protection lawsStatutes safeguarding purchasers' rights
- fairnessJust and equal treatment
- class action lawsuitsCombined suit by many
- accountabilityObligation for one's actions
bait and switch · privacy regulations · informed consent · hidden fees · dispute resolution · redress · transparency · ombudsman · cooling-off period · honesty · refund policies · money back · no questions asked · satisfaction guaranteed · fair trade practices · watchdog organizations · lemon laws · return policies
customer rightscorporate rights
Legal powers of companies
commercial interests · corporate interests · shareholder rights · employer rights · landlord rights
customer rightscaveat emptor
Warning to shoppers
buyer beware · deregulation · predatory practices · market manipulation