defective on arrival
Faulty from start
Defective on arrival, often abbreviated DOA, describes merchandise or equipment that doesn't work properly when the customer first receives or unpacks it.
The phrase appears frequently in retail return policies, warranty claims, and online reviews.
The laptop was defective on arrival—it wouldn't even power on.
In business contexts, DOA rates help companies track manufacturing quality and shipping damage.
- DOAExpired upon reaching hospital
- out of the boxUnconventional or ready-made
- malfunctioningOperating incorrectly or failing
- defunctNo longer existing
- faultyHaving defects or errors
imperfect · flawed · damaged · shipping damage · broken · dead in the water · design flaw · substandard · warranty claim · dysfunctional · unusable · product recall · lemon · junk drawer · inoperative · blemished · return policy · money back
defective on arrivalin working order
undamaged · intact · mint condition · in good shape · pristine
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